At your arrival in the Rehazenter, the receptionists are at your disposal to welcome you and guide you through the brand new building.

Their mission is also to receive any incoming phone calls and dispatch them through into the appropriate services.

Quality and Risk Management

The policy of quality guarantees permanent improvement and conformity in all aspects. This policy is based on permanent anticipation towards a continuous improvement

This approach, declined by the project of the establishment and its strategic goals, is carried out through seven points that deal with risks, documentation, internal audits, monitoring, measurements, the treatment of non-conformities and corrective actions and evaluations.

For this, all employees are committed to respect our professional and human values.

The initiatives are coordinated and monitored by several committees and commissions that deal with different aspects of quality, risk and security.

The goals of the Quality – Risk – Safety approach are to control risks, to satisfy all persons and structures related to the Center, to comply with legal and regulatory requirements, and to improve continuously. To achieve these goals, we refer to standards such as ISO 9001: 2015 and the EFQM Excellence model, and we strive to meet the requirements of the Corporate Social Responsibility (CSR) and Superdrecksk√ęschtlabel labels.

Dashboards, internal and external audits as well as process and management reviews, organized in multi-disciplinary and inter-disciplinary groups, measure the results of our activities, which boosts the Quality – Risk – Security approach.

Mission and project managers

The areas of action of the Project Manager include project planning, design, drafting, support and follow-up of the head director (=head management; executive manager).

The results of the missions and projects are built on the basis of actions carried out in multi-disciplinary and interdisciplinary ways that are factors of participation, motivation and dynamism.

In-service training

The goal of the in-service training management service is to match the existing skills with the skills required to achieve the goals of the Rehazenter.
The in-service training management service has a transversal function that contributes to manage, develop and accomplish skills and potential of staff members at an individual, team and company level.



The financial department of the Rehazenter is mainly in charge of the following tasks:

  • Establish the annual budget of the Rehazenter,
  • Follow-up on the given budget,
  • Financial analysis of various projects,
  • Internal Audit.


The accounting service of the Rehazenter is mainly in charge of the following tasks:

  • Preparing and presenting the annual report,
  • Management of suppliers accounts: processing and paying invoices,
  • Accounting for the financial situation,
  • Management of clients accounts: accounting and follow-up on clients accounts.


The invoicing service of the Rehazenter is mainly in charge of the following tasks:

  • Preparing the patients invoices,
  • Follow-up on paid invoices,
  • Analyzing unpaid invoices,
  • Updating prices.

Logistic / Technical service

The technical service ensures and manages the following items, by itself or through subcontractors:

  • Technical workshop,
  • Electrical installations,
  • Central heating, ventilation and cooling installations,
  • Bathrooms,
  • Telecommunication installations,
  • Pools,
  • Medical gas pipes and cylinders,
  • Sports Hall,
  • Physiotherapy equipment,
  • Occupational Therapy Equipment,
  • Medical Equipment,
  • Hospitalization Equipment,
  • Building and surrounding area,
  • Office Furniture,
  • Switchboard,
  • Mail,
  • Archives,
  • Laundry room,
  • Kitchen,
  • Cleaning service (with the cooperation of the hygienist),
  • Waste collection and processing,
  • Winter salting,
  • Auditorium,
  • Kitchen equipment,

Purchase management

The purchase management service deals with purchase demands from the different departments of the NCFRR for equipment and non-sterile supplies.

It deals with suppliers, negotiates prices, chooses in consequence (prices, delays, warranties, supply security, after-sales assistance, making sure the rules of equipment standards are respected. It contributes to the description of equipments to purchase, by cooperating with the chiefs of services. It makes sure the annual budgets decided for each service are respected.

The main store is in charge of receiving all goods and non-sterile supplies and of the repartition of the stored supplies. It manages the stocks and keeps the ERP database up-to-date. It follows-up on deliveries and controls all open orders. It also takes care of the orders of linens for the different services and units of the center.